From time to time user's do report issues linking their wealth portal
with a financial institution such as a superannuation fund whether it's
industry or retail fund.
Often in this instance the issue is with
relation to the complex data-link process that occurs between the wealth
portal and the relevant financial institution. In this instance the
first suggestion that I would make is to give the technology a chance to
resolve itself, in some cases it can take 5 to 10 minutes for the data-linking to occur and for this information to reflect on your wealth
portal. In the event that you have given in 5 to 10 minutes to link the
Data and you are still experiencing an error message what I need to
request from you is for you to send us a detailed email so that we can
investigate and resolve the matter for you.
Please send an email to support@iadvice.Freshdesk.com and support@myprosperity.com.au
with details of the login name you're using, what you're trying to
update, and a screenshot of the error you are experiencing as well as
any other relevant information. Once the information has been provided
to us we will commence investigation process with our technology partners
and will aim to resolve the issues as soon as possible. Given the
nature of the issue at hand can take at least a week to investigate the
matter and provide a suitable solution.
Problems linking to a financial institution on the wealth portal Print
Modified on: Thu, 4 Feb, 2016 at 10:52 PM
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